We tailor all our courses to reflect the needs of the delegates on the day. The course content may vary as the workshop is adapted to these needs. These are just a few of the courses we can offer so please contact us to discuss your requirements.
19 February 2020, 9.30am-4.30pm, Bleak House
Emotional Intelligence – don’t leave your emotions at home
Emotional intelligence (EI) is recognised as a key factor influencing high performance at
work – particularly for people in management roles. An emotionally intelligent person pays
attention to the impact they make on those around them. They consider how emotions and
feelings contribute to behaviour. In this course, you explore how this is achieved, building
your understanding of how to motivate yourself, manage organisational and relationship
difficulties and inspire those around you.
25 February 2020, 9.00am-4.00pm, World Trade Center
This new one day workshop will focus on current issues unique to the gambling industry as well as the essential knowledge and skills needed to understand the following aspects:
How to Prioritise Safeguarding
Science and the Psychology of the Player
How to Recognise Markers of Harm
Problem Gamblers and Pathways to Help
Embracing a Culture of Change
2 March 2020, 9.30am-4.30pm, World Trade Center
Presenting with Confidence
This one-day course will help you to improve your presentation skills, adding impact to make your presentations memorable. You will leave with some tricks of the trade and increased confidence to enhance your delivery and engage any audience. Designed for individuals who are required to speak in front of others and wish to project a professional image, and develop their skills and confidence. This course is suitable for inexperienced and experienced presenters.
5 March 2020, 9.30am-4.30pm, GFSB
Introduction to Company Administration in Gibraltar
Aimed at those new to the sector, this one day course will cover the role and duties of the Company Secretary; Companies Act; Shareholders; Types of shares; Companies House Filings and all the basics for a general overview .
30 & 31 March 2020, 9.30am-4.30pm, Bleak House
Microsoft Excel Masterclass
Excel is Microsoft Office’s product where the strong really outshine the weak. Despite every other system we use, most organisations live by critical data on Excel. It’s impossible to know what you’re missing out on without understanding the full potential of what Excel can do. This 2 day workshop is very practical and has been created based on the most useful Excel features. Each session is specialised (and includes take-home checklists) on effective set up, external data, and handling errors.
30 March 2020, 9.30am-4.30pm, Bleak House
This one-day course provides you with the essential knowledge and confidence to effectively plan, implement and review projects, using a few essential checklists and key techniques.
You will carry out practical exercises to gain useful experience of the project management process and skills. You will be able to apply these skills in your workplace.
31 March 2020, 9.30am-4.30pm, Bleak House
Minute Taking with Confidence
A minute taker has a key role in ensuring meetings are productive. You want to be confident and competent in this role. This course will take you through a step-by-step approach to producing effective minutes – giving templates to help you produce structured agendas and take notes effectively. You will gain several simple yet brilliant techniques. Practical exercises will help you build confidence and put ideas into practice.
Target Group: Individuals who require the confidence and skills to produce accurate and clear notes and minutes of meetings.
1 April 2020, 9.30am-1.00pm, Bleak House
Microsoft Excel Tips & Tricks
Excel is Microsoft Office’s product where the strong really outshine the weak. Despite every other system we use, most organisations live by critical data on Excel. It’s impossible to know what you’re missing out on without understanding the full potential of what Excel can do. This half day workshop is very practical and has been created based on the most useful Excel features for those who have a basic understanding of the program.
Details on application:
Interviewing Skills for Recruitment
This practical one-day course enables you to develop skills and techniques to help you conduct
successful selection interviews.
Understand how the interview fits into your recruitment process
Appreciate the importance of the documents and the interviewer’s role
Prepare and perform a successful interview
Make selection decisions based on the evidence from the interview
Agile PM Foundation Course
Delivering projects using an Agile approach requires different ways of thinking and different ways of working for the Project Manager and all those involved. This course covers the AgilePM® handbook version 2. This is the three-day approach to gaining the Foundation qualification. It is an intense course that will require delegates to prepare thoroughly and be prepared for evening work throughout the course. The course includes the Foundation examination, a 40-minute paper based exam.
VIP Customer Care
This interactive course will help you to explore the ways you can use your behaviour to help or hinder transactions. This course will give you the skills to deal with your customers excellently and confidently. You will understand the standards your customers expect from you and how to meet those expectations.
This one-day course is very practical and aimed at rising stars or those new to a leadership role. We will cover many of the basics involved in managing people including Delegating; Motivating Others to achieve your goal; Working to deadlines; Effective Communication; Embracing Change and Approaches to problem solving. This course has been reviewed and accredited by the ILM.
Just teaching people how to run an appraisal session isn't really going to address the fact that it's what happens every day that gives the true picture of a person's overall accomplishments and capabilities. Our interactive activities will engage you and encourage you to recognise your team’s achievements and focus on early action to address poor performance.
Through a mixture of interactive, practical exercises and self-reflection, we will build on your skills to efficiently and effectively manage your time in a stress-free, well-organised manner.
Effective Communication for Managers
The cornerstone of all business is good communication. At Rock Learning we help people become more effective, more confident and more dynamic communicators. Effective communication makes for effective business.
We like to develop the communication skills people already have and the things they already do well, rather than focusing on what's wrong or what needs to be fixed.
Leading Teams & Delegating Leadership
This interactive, experiential workshop has been designed for use with people at any level in organisations. Those who have grasped the fundamental principles of team working and realise that a leader must understand the end goal and keep this in mind at all times. Those who are new to leadership and need to communicate information clearly and concisely and generate others’ commitment to follow instructions and procedures. We'll look at:
Instructing and gaining commitment
Leadership and Followership
Managing Conflict in the Workplace
With a focus on alternative dispute resolution and mediation skills, this course will look at common causes of conflict at work and our responses to them. We will explore the impact of the position, interests and needs model to resolve a conflict.
To excel, leaders and managers need to understand themselves, their personal drivers and the impact these drivers have on their behaviour and performance.
This interactive, experiential workshop explores how to capitalise on opportunities and take a strategic approach that integrates all of the facets of an organisation