We mainly offer bespoke training courses and leadership development programmes but occasionally do some open courses in Gibraltar. These are just a few of the courses we can offer.
E-mail: rocklearninggib@gmail.com or call (+44) 7419 993491
Fund Directors Course - April to June 2022, Hassans
This course will take place over 10 weeks and aims to encourage better female representation at board level. Delivered by Gibraltar's Funds expert, James Lasry, as well as some guest speakers all on a pro-bono basis the course will cover the different funds regimes, governance, regulation, role of the transfer agency, accounts, custody, crypto funds and the dynamics of running boards.
Microsoft Excel Masterclass - 4th & 5th May 2022, GFSB
Excel is Microsoft Office’s product where the strong really outshine the weak. Despite every other system we use, most organisations live by critical data on Excel. It’s impossible to know what you’re missing out on without understanding the full potential of what Excel can do. This 2 day workshop is very practical and has been created based on the most useful Excel features. Each session is specialised (and includes take-home checklists) on effective set up, external data, and handling errors.
Microsoft Excel Tips & Tricks - 6th May 2022, GFSB
Excel is Microsoft Office’s product where the strong really outshine the weak. Despite every other system we use, most organisations live by critical data on Excel. It’s impossible to know what you’re missing out on without understanding the full potential of what Excel can do. This half day workshop is very practical and has been created based on the most useful Excel features for those who have a basic understanding of the program.
Ethical Gambling Forum - 18th & 19th May 2022, Sunborn, Gibraltar
Gibraltar's first industry-wide gambling and gaming conference. See www.egf.events
This year's theme will be "Ethical Behaviours in Times of Change: Meeting the ESG Agenda 2022". Rock Learning is organising this jointly with Seventh Wave Corporate Training,, supported by the Gibraltar Gambling Commission and the Gibraltar Betting & Gaming Association.
ILM-Accredited Emerging Leaders - 24th & 25th May 2022
This 2-day interactive, experiential workshop has been designed for use with people at any level in organisations. Those who have grasped the fundamental principles of team working and realise that a leader must understand the end goal and keep this in mind at all times. Those who are new to leadership and need to communicate information clearly and concisely and generate others’ commitment to follow instructions and procedures. Split into four modules, we'll look at:
-
Introduction to Leadership and Leadership Styles
-
Performance Management
-
Managing Conflict in the Workplace
-
Handling Difficult Conversations
Safer Gambling - Myth or Reality? - 18th June 2022
The training programme will look at safeguarding in terms of regulatory responsibilities as well as the needs and well-being of customers including player protection. There will also be a focus on identifying problem gamblers and their behaviours from the lived experience perspective. Delegates will be asked to consider both legal and ethical responsibilities when dealing with customers and will consider change to both current cultures and practices There will also be information on gambling addiction including different viewpoints as well as how to interact with affected customers.
Introduction to Company Administration in Gibraltar - 28th June 2022, GFSB
Aimed at those new to the sector, this one day course will cover the role and duties of the Company Secretary; Companies Act; Shareholders; Types of shares; Companies House Filings and all the basics for a general overview .
Youth Gambling Prevention through Education
Recent reports suggest that young people can be the most vulnerable around problematic gambling. This workshop looks at how we understand the causes of gambling issues in this demographic, recognise the associated signs of problem gambling as well as understand the part that education should play in the modern gambling environment. It will also explore how gaming companies can invoke the ‘education’ agenda in a positive way with new and current players, including considering the on-boarding process as well as recruiting for the future.
This workshop is for those working in the gaming industry, in senior leadership positions, safer gambling departments or anyone in a customer-facing role.
Leading Teams & Delegating Leadership
This interactive, experiential workshop has been designed for use with people at any level in organisations. Those who have grasped the fundamental principles of team working and realise that a leader must understand the end goal and keep this in mind at all times. Those who are new to leadership and need to communicate information clearly and concisely and generate others’ commitment to follow instructions and procedures. We'll look at:
-
Instructing and gaining commitment
-
Leadership and Followership
-
Prioritising
-
Customer Focus
-
Thinking ahead
Managing Conflict in the Workplace
With a focus on alternative dispute resolution and mediation skills, this course will look at common causes of conflict at work and our responses to them. We will explore the impact of the position, interests and needs model to resolve a conflict.
Affordability in Gaming - upon request
Understand the current regulatory position on affordability and how this might evolve. Understand red flags for affordability. Be aware of what they need to know about customer finances. Have confidence to ask appropriate questions of customers. Have clear understanding of what to do with the information they uncover. Be able to link the work they do in this area to positive business outcomes. Be equipped to balance affordability issues, the prevention of gambling related harm and customer retention. "I really enjoyed the course and it was nice to have the two different tracks. For me it was really helpful, I learned a lot and it was great that it was interactive. I think that's the best way to pick up the information."
Safer Gambling and Player Protection - upon request
The programme includes legal and regulatory requirements including affordability checks, risk management, AML, cyber crime, with identified roles and responsibilities. It also explores the ethics of gaming and gambling including onboarding protocols, player protection, identifying problem gamblers, markers of harm, customer interactions and innovation in safer gambling. The training is interactive and all training material is available to delegates digitally before and after the training for one year through the Digital Chalk platform Day One • How to Prioritise Safer Gambling • The Psychology of the Player • Player Protection - How To Recognise Markers of Harm • Embracing a Culture of Change – Safer Gambling Measures • Problem Gamblers & Pathways To Help Day Two • Compliance – Taking a Risk-Based Approach • Record Keeping, Training & Monitoring • Balancing Compliance, Ethics and Commercial Drivers • Key Roles and Responsibilities • Third Party Risks "Excellently presented and produced, it has given a deeper sense of responsibility to ensure we carry out our duties to the fullest to protect everyone against the negative consequences of gambling and ensuring it remains a pleasant experience for all."
Problem Gambling - upon request
This new one day workshop will focus on current issues unique to the gambling industry as well as the essential knowledge and skills needed to understand the following aspects:
-
How to Prioritise Safeguarding
-
Science and the Psychology of the Player
-
How to Recognise Markers of Harm
-
Problem Gamblers and Pathways to Help
-
Embracing a Culture of Change
Presenting with Confidence
This one-day course will help you to improve your presentation skills, adding impact to make your presentations memorable. You will leave with some tricks of the trade and increased confidence to enhance your delivery and engage any audience. Designed for individuals who are required to speak in front of others and wish to project a professional image, and develop their skills and confidence. This course is suitable for inexperienced and experienced presenters.
Agile PM Foundation Course
Delivering projects using an Agile approach requires different ways of thinking and different ways of working for the Project Manager and all those involved. This course covers the AgilePM® handbook version 2. This is the three-day approach to gaining the Foundation qualification. It is an intense course that will require delegates to prepare thoroughly and be prepared for evening work throughout the course. The course includes the Foundation examination, a 40-minute paper based exam.
VIP Customer Care
This interactive course will help you to explore the ways you can use your behaviour to help or hinder transactions. This course will give you the skills to deal with your customers excellently and confidently. You will understand the standards your customers expect from you and how to meet those expectations.
Performance Management
Just teaching people how to run an appraisal session isn't really going to address the fact that it's what happens every day that gives the true picture of a person's overall accomplishments and capabilities. Our interactive activities will engage you and encourage you to recognise your team’s achievements and focus on early action to address poor performance.
Time Management
Through a mixture of interactive, practical exercises and self-reflection, we will build on your skills to efficiently and effectively manage your time in a stress-free, well-organised manner.
Effective Communication for Managers
The cornerstone of all business is good communication. At Rock Learning we help people become more effective, more confident and more dynamic communicators. Effective communication makes for effective business.
We like to develop the communication skills people already have and the things they already do well, rather than focusing on what's wrong or what needs to be fixed.
Strategic Planning
To excel, leaders and managers need to understand themselves, their personal drivers and the impact these drivers have on their behaviour and performance.
This interactive, experiential workshop explores how to capitalise on opportunities and take a strategic approach that integrates all of the facets of an organisation