We tailor all our courses to reflect the needs of the delegates on the day. The course content may vary as the workshop is adapted to these needs. These are just a few of the courses we can offer so please contact us to discuss your requirements.

18 September 2019, 9.30am-1.00pm, GFSB

Introduction to Company Administration in Gibraltar

Aimed at those new to the sector, this one day course will cover the role and duties of the Company Secretary; Companies Act;  Shareholders; Types of shares; Companies House Filings and all the basics for a general overview .

 

24 October 2019, 9.30am-5.00pm, Location TBC

Data Protection Act 2004 & GDPR

The DPA 2004 incorporates the requirements of the EU General Data Protection Regulation (GDPR) 2018 into the Laws of Gibraltar.  This course provides a comprehensive insight into the DPA 2004 and features the similarities and differences between the 2004 Act and the 2018 Regulation.    

5-7 November 2019, 9.00am-5.00pm, Bleak House

Agile PM Foundation Course

Delivering projects using an Agile approach requires different ways of thinking and different ways of working for the Project Manager and all those involved. This course covers the AgilePM® handbook version 2.  This is the three-day approach to gaining the Foundation qualification. It is an intense course that will require delegates to prepare thoroughly and be prepared for evening work throughout the course. The course includes the Foundation examination, a 40-minute paper based exam.

13-14 November 2019, 9.30am-5.00pm, Bleak House

Microsoft Excel Masterclass

Excel is Microsoft Office’s product where the strong really outshine the weak. Despite every other system we use, most organisations live by critical data on Excel. It’s impossible to know what you’re missing out on without understanding the full potential of what Excel can do. This workshop is very practical and has been created based on the most useful Excel features. Each session is specialised (and includes take-home checklists) on effective set up, external data, and handling errors.

15&18 November 2019, 9.30am-5.00pm, Bleak House

PowerPoint WowerPoint

Details to follow.

26 November 2019, 9.30am-5.00pm, Location TBC

Law Enforcement Processing

If you already have a good understanding of Part 2 (general processing) under DPA 2004 and wish to expand your knowledge further into the specific requirements for (law enforcement processing) under Part 3, with an emphasis on matters directly pertaining to processing of personal data by a competent authority for law enforcement purposes.

Both the EU GDPR and the EU Law Enforcement Directive (LED) have been given effect through the 2004 Act. Aimed at those who process personal data for law enforcement purposes within any of the ‘Competent Authority’ provided for in Schedule 7 of the DPA 2004. 

7 January 2020, 9.30am-5.00pm, Location TBC

Privacy Electronic Communications Regulation  (PECR)

The Privacy and Electronic Communications Regulations (PECR) 2003 (also known as the e-Privacy Directive) sit alongside and complements existing data protection regime. They give individuals more-specific privacy rights in relation to electronic communications.   

Organisations that wish to send electronic marketing messages (by phone, fax, email or text), use cookies, or provide electronic communication services to the public must comply with these rules and the requirements of the DPA 2004 if you are processing personal data.

This course provides an in-depth analysis of the Regulation to help you understand your obligations and explains how to apply the Regulations. 

Aimed at organisations which provides a public electronic communications network or service; market by phone, email, text or fax; use cookies or a similar technology on your website; or compile a telephone directory (or a similar public directory).

 

Details on application:

VIP Customer Care

This interactive course will help you to explore the ways you can use your behaviour to help or hinder transactions.  This course will give you the skills to deal with your customers excellently and confidently.  You will understand the standards your customers expect from you and how to meet those expectations.

Emerging Leaders

This one-day course is very practical and aimed at  rising stars or those new to a leadership role. We will cover many of the basics involved in managing people including Delegating; Motivating Others to achieve your goal; Working to deadlines; Effective Communication; Embracing Change and Approaches to problem solving. This course has been reviewed and accredited by the ILM.

Project Management

 This one-day course provides you with the essential knowledge and confidence to effectively plan, implement and review projects, using a few essential checklists and key techniques. 

You will carry out practical exercises to gain useful experience of the project management process and skills. You will be able to apply these skills in your workplace.

Performance Management 

Just teaching people how to run an appraisal session isn't really going to address the fact that it's what happens every day that gives the true picture of a person's overall accomplishments and capabilities. Our interactive activities will engage you and encourage you to recognise your team’s achievements and focus on early action to address poor performance.

Time Management

Through a mixture of interactive, practical exercises and self-reflection, we will build on your skills to efficiently and effectively manage your time in a stress-free, well-organised manner.

Effective Communication for Managers

The cornerstone of all business is good communication. At Rock Learning we help people become more effective, more confident and more dynamic communicators. Effective communication makes for effective business.

We like to develop the communication skills people already have and the things they already do well, rather than focusing on what's wrong or what needs to be fixed.

Leading Teams & Delegating Leadership

This interactive, experiential workshop has been designed for use with people at any level in organisations. Those who have grasped the fundamental principles of team working and realise that a leader must understand the end goal and keep this in mind at all times. Those who are new to leadership and need to communicate information clearly and concisely and generate others’ commitment to follow instructions and procedures. We'll look at:

  • Instructing and gaining commitment

  • Leadership and Followership

  • Prioritising

  • Customer Focus

  • Thinking ahead

Managing Conflict in the Workplace

With a focus on alternative dispute resolution and mediation skills, this course will look at common causes of conflict at work and our responses to them. We will explore the impact of the position, interests and needs model to resolve a conflict.

Strategic Planning

To excel, leaders and managers need to understand themselves, their personal drivers and the impact these drivers have on their behaviour and performance. 

This interactive, experiential workshop explores how to capitalise on opportunities and take a strategic approach that integrates all of the facets of an organisation

Handling Difficult Conversations

A line manager's skills can really be tested in a conversation where you have to manage emotions and information in a sensitive way in order to tackle issues before they become entrenched or complicated. Join us to gain confidence in this area and help make the conversations more bearable.

Dealing with Pressure & Stress

This one-day course will enable you to manage your own pressure and stressful situations more effectively. By understanding what stress is, how it is caused, how it may manifest and some techniques for dealing with it, you will be able to undertake your work more effectively and with a greater degree of personal satisfaction.

Introduction to Company Administration in Gibraltar

Aimed at those new to the sector, this one day course will cover the role and duties of the Company Secretary; Companies Act;  Shareholders; Types of shares; Companies House Filings and all the basics for a general overview .

Motivating Ourselves, Our Bosses and Others

If you want to make things happen, the ability to motivate yourself and others is a crucial skill.  At work, home, and everywhere in between, people use motivation to get results. This one-day course gives you the opportunity to understand what motivates you, your managers and other people.  You will identify ways to increase motivation.  This will help you achieve what you want and need.

Front Desk & Reception Skills

The receptionist is the first point of contact with your customers. Your receptionists need to create a good first impression within moments.  This interactive course will enable receptionists to develop their customer service skills and communication skills.

 

 

 

 

 

Call

T: (+350) 54020952 or (+44) 7419 993491

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