We mainly offer bespoke training courses and leadership development programmes but occasionally do some open courses, networking and training events in Gibraltar and beyond. These are just a few of the courses we have coming up or can offer. Please be in touch if you have specific requirements.
E-mail: [email protected] or call/whatsapp Jo on (+44) 7419 993491.
Specific courses aimed at the Gambling Industry can be found here.
The most up-to-date information on our courses can be found on our Linked In page.
E-mail: [email protected] or call/whatsapp Jo on (+44) 7419 993491.
Specific courses aimed at the Gambling Industry can be found here.
The most up-to-date information on our courses can be found on our Linked In page.
Communicating on Camera: Messaging & Media Interview Skills - 2 September 2026
Develop your messaging, communicate confidently on camera and gain practical media interview skills with Boost at the GBC studios.
Are you ready to tell your story with confidence, whether that's on camera, in the media or on social media?
Do you know your subject inside out but struggle to communicate it with confidence?
Join former ITV News presenter, international trainer and Founder of Boost, Hannah Shellswell, for this practical and interactive workshop designed to help you shape clear, authentic messages and communicate them with confidence.
Hosted at GBC News Studios, you'll gain a unique insight into the world of broadcast media while learning practical frameworks to help you:
• Develop clear, engaging messaging for your organisation or personal brand
• Communicate confidently on camera
• Create stronger content for social media and digital platforms
• Prepare for television, radio and podcast interviews
• Understand what journalists are looking for
• Answer questions with clarity and confidence
You'll also have the opportunity to step behind the scenes at GBC, meet members of the news team and learn more about what happens before an interview goes live.
This is a practical, supportive workshop with interactive exercises throughout. You won't be asked to take part in a live media interview. Instead, you'll leave with practical tools, simple frameworks and greater confidence in communicating your message, whether that's on camera, online or in person.
The skills you'll develop are transferable to presentations, meetings, leadership conversations and any situation where your message matters.
Are you ready to tell your story with confidence, whether that's on camera, in the media or on social media?
Do you know your subject inside out but struggle to communicate it with confidence?
Join former ITV News presenter, international trainer and Founder of Boost, Hannah Shellswell, for this practical and interactive workshop designed to help you shape clear, authentic messages and communicate them with confidence.
Hosted at GBC News Studios, you'll gain a unique insight into the world of broadcast media while learning practical frameworks to help you:
• Develop clear, engaging messaging for your organisation or personal brand
• Communicate confidently on camera
• Create stronger content for social media and digital platforms
• Prepare for television, radio and podcast interviews
• Understand what journalists are looking for
• Answer questions with clarity and confidence
You'll also have the opportunity to step behind the scenes at GBC, meet members of the news team and learn more about what happens before an interview goes live.
This is a practical, supportive workshop with interactive exercises throughout. You won't be asked to take part in a live media interview. Instead, you'll leave with practical tools, simple frameworks and greater confidence in communicating your message, whether that's on camera, online or in person.
The skills you'll develop are transferable to presentations, meetings, leadership conversations and any situation where your message matters.
Microsoft Excel Courses - 14-16 September 2026, Gibraltar
14 September Excel Tips & Tricks
14 September Copilot & AI in Excel NEW!
15 September Analytics & Speed Up Tricks in Excel
16 September Formulas, Macros & Power Query in Excel
Excel is Microsoft Office’s product where the strong really outshine the weak. Despite every other system we use, most organisations live by critical data on Excel. It’s impossible to know what you’re missing out on without understanding the full potential of what Excel can do. We offer a range of practical workshops, which have been created based on the most useful Excel features. Each session is specialised (and includes take-home checklists) on effective set up, external data, and handling errors.Facilitated by David Benaim who writes Excel & tech related blog posts for ICAEW and grew up in Gibraltar. David is considered by Microsoft to be in the top Excel people worldwide, with his MVP status and he has trained over 2000 people in Excel and over 1000 views per day on his tech tutorial YouTube channel. Suitable for Excel users of different levels.
14 September Copilot & AI in Excel NEW!
15 September Analytics & Speed Up Tricks in Excel
16 September Formulas, Macros & Power Query in Excel
Excel is Microsoft Office’s product where the strong really outshine the weak. Despite every other system we use, most organisations live by critical data on Excel. It’s impossible to know what you’re missing out on without understanding the full potential of what Excel can do. We offer a range of practical workshops, which have been created based on the most useful Excel features. Each session is specialised (and includes take-home checklists) on effective set up, external data, and handling errors.Facilitated by David Benaim who writes Excel & tech related blog posts for ICAEW and grew up in Gibraltar. David is considered by Microsoft to be in the top Excel people worldwide, with his MVP status and he has trained over 2000 people in Excel and over 1000 views per day on his tech tutorial YouTube channel. Suitable for Excel users of different levels.
ILM-Recognised Emerging Leaders -
24-25 November 2026
This 2-day interactive, experiential workshop has been designed for use with people at any level in organisations. Those who have grasped the fundamental principles of team working and realise that a leader must understand the end goal and keep this in mind at all times. Those who are new to leadership and need to communicate information clearly and concisely and generate others’ commitment to follow instructions and procedures. Split into four modules, we'll look at:
Testimonial from previous attendee "This has been the best course I have ever been to! I have learnt and taken away so much from this and used the skills instantly in my everyday life. It has given me the confidence boost I needed. I highly recommend this course and was left wanting more!! Extremely useful course!"
- Introduction to Leadership and Leadership Styles
- Performance Management
- Managing Conflict in the Workplace
- Handling Difficult Conversations
Testimonial from previous attendee "This has been the best course I have ever been to! I have learnt and taken away so much from this and used the skills instantly in my everyday life. It has given me the confidence boost I needed. I highly recommend this course and was left wanting more!! Extremely useful course!"
Bullying at Work Act - TBC
This course will be delivered over a half-day and meets the legal requirement for line managers to be trained in the Act. We'll cover the Gibraltar legislation, recent amendments, responsibilities of employers and managers and ways to prevent and address any allegations of bullying or victimisation. This is a very interactive course with a big focus on how to handle challenging conversations.
Safer Gambling and Player Protection - upon request
The programme includes legal and regulatory requirements including affordability checks, risk management, AML, cyber crime, with identified roles and responsibilities. It also explores the ethics of gaming and gambling including onboarding protocols, player protection, identifying problem gamblers, markers of harm, customer interactions and innovation in safer gambling. The training is interactive and all training material is available to delegates digitally before and after the training for one year through the Digital Chalk platform Day One • How to Prioritise Safer Gambling • The Psychology of the Player • Player Protection - How To Recognise Markers of Harm • Embracing a Culture of Change – Safer Gambling Measures • Problem Gamblers & Pathways To Help Day Two • Compliance – Taking a Risk-Based Approach • Record Keeping, Training & Monitoring • Balancing Compliance, Ethics and Commercial Drivers • Key Roles and Responsibilities • Third Party Risks "Excellently presented and produced, it has given a deeper sense of responsibility to ensure we carry out our duties to the fullest to protect everyone against the negative consequences of gambling and ensuring it remains a pleasant experience for all."
Problem Gambling - upon request
This new one day workshop will focus on current issues unique to the gambling industry as well as the essential knowledge and skills needed to understand the following aspects:
- How to Prioritise Safeguarding
- Science and the Psychology of the Player
- How to Recognise Markers of Harm
- Problem Gamblers and Pathways to Help
- Embracing a Culture of Change
Presenting with Confidence
This one-day course will help you to improve your presentation skills, adding impact to make your presentations memorable. You will leave with some tricks of the trade and increased confidence to enhance your delivery and engage any audience. Designed for individuals who are required to speak in front of others and wish to project a professional image, and develop their skills and confidence. This course is suitable for inexperienced and experienced presenters.
Customer Care
Our Customer Care course equips participants with the practical skills and confidence to deliver exceptional customer service at every stage of the customer journey. Through interactive activities and real-life scenarios, delegates will learn how to build positive customer relationships, communicate professionally, exceed customer expectations, and handle complaints and difficult customers with empathy, confidence, and professionalism. The course focuses on creating positive customer experiences that strengthen loyalty, protect your organisation's reputation, and turn challenging situations into opportunities to build trust.
Performance Management
Our Performance Management course provides managers with the skills and confidence to create a high-performing, accountable, and motivated team. Through practical, interactive learning, participants will explore how to set clear expectations, provide meaningful feedback, manage performance conversations, address underperformance constructively, and recognise and develop individual strengths. The course equips managers with the tools to improve employee engagement, boost productivity, and foster a culture of continuous improvement where both individuals and teams can thrive.
Time Management
Our Time Management course helps participants take control of their workload, prioritise effectively, and make better use of their time. Through practical tools, interactive activities, and self-reflection, delegates will learn how to manage competing priorities, plan and organise their work, minimise distractions, and overcome common time-management challenges. The course provides practical strategies to improve productivity, reduce stress, and achieve a healthier balance while enabling individuals to work more efficiently and confidently in today's fast-paced workplace.
Effective Communication for Managers
The cornerstone of all business is good communication. At Rock Learning we help people become more effective, more confident and more dynamic communicators. Effective communication makes for effective business.
We like to develop the communication skills people already have and the things they already do well, rather than focusing on what's wrong or what needs to be fixed.
We like to develop the communication skills people already have and the things they already do well, rather than focusing on what's wrong or what needs to be fixed.
Strategic Planning
Our Strategic Planning for Managers workshop equips managers with the skills and tools to think beyond day-to-day operations and contribute to the long-term success of their organisation. Through practical exercises and collaborative discussions, participants will learn how to analyse their current environment, set clear objectives, prioritise actions, and develop achievable plans that align with organisational goals. The workshop encourages strategic thinking, effective decision-making, and proactive leadership, enabling managers to turn ideas into clear, actionable plans that drive sustainable results.
Handling Difficult Conversations
A line manager's skills can really be tested in a conversation where you have to manage emotions and information in a sensitive way in order to tackle issues before they become entrenched or complicated. Join us to gain confidence in this area and help make the conversations more bearable.
Introduction to Company Administration in Gibraltar
Aimed at those new to the sector, this one day course will cover the role and duties of the Company Secretary; Companies Act; Shareholders; Types of shares; Companies House Filings and all the basics for a general overview .
Contact Us
Want to find out how Rock Learning can help your business and personal development? Click here for more information about our courses, or contact us by phone, email, or the form below.
