We mainly offer bespoke training courses and leadership development programmes but occasionally do some open courses, networking and training events in Gibraltar. These are just a few of the courses we have coming up or can offer. E-mail: [email protected] or call (+44) 7419 993491
Microsoft Excel Courses -
23-25 April 2025, Gibraltar
Excel is Microsoft Office’s product where the strong really outshine the weak. Despite every other system we use, most organisations live by critical data on Excel. It’s impossible to know what you’re missing out on without understanding the full potential of what Excel can do. We offer a range of practical workshops, which have been created based on the most useful Excel features. Each session is specialised (and includes take-home checklists) on effective set up, external data, and handling errors.Facilitated by David Benaim who writes Excel & tech related blog posts for ICAEW and grew up in Gibraltar. David is considered by Microsoft to be in the top Excel people worldwide, with his MVP status and he has trained over 2000 people in Excel and over 1000 views per day on his tech tutorial YouTube channel. Suitable for Excel users of different levels.
23rd April 2025 - Excel Tips & Tricks Half-Day Course
24th April 2025 - Analytics, Speed Up & AI in Excel - Full Day Course
25th April 2025 - Formulas, Macros & Power Query
23rd April 2025 - Excel Tips & Tricks Half-Day Course
24th April 2025 - Analytics, Speed Up & AI in Excel - Full Day Course
25th April 2025 - Formulas, Macros & Power Query
Ethical Gambling Forum -
29 & 30 April 2025, Sunborn, Gibraltar
Gibraltar's annual industry-wide gambling and gaming conference. See www.egf.events International conference showcasing Gibraltar as a well-regulated gambling jurisdiction, bringing together all industry stakeholders to discuss the ethical dilemmas faced by this sector. Supported by the Gibraltar Gambling Commission and the Gibraltar Betting & Gaming Association.
ILM-Recognised Emerging Leaders -
May 2025
This 2-day interactive, experiential workshop has been designed for use with people at any level in organisations. Those who have grasped the fundamental principles of team working and realise that a leader must understand the end goal and keep this in mind at all times. Those who are new to leadership and need to communicate information clearly and concisely and generate others’ commitment to follow instructions and procedures. Split into four modules, we'll look at:
- Introduction to Leadership and Leadership Styles
- Performance Management
- Managing Conflict in the Workplace
- Handling Difficult Conversations
LinkedIn & Social Selling - 10 June 2025
Unlock the power of LinkedIn for sales Success!
Join us for a one-day intensive training course on Linkedin & Social Selling for Sales Professionals and learn how to leverage the world’ largest professional network to drive leads, build relationships, and close more deals. In this hands-on session, you’ll discover proven strategies to optimise your LinkedIn profile and personal brand, engage prospects effectively, and use social selling techniques to stay ahead of the competition. Whether you’re new to LinkedIn or looking to refine your approach, this course will equip you with actionable insights to transform your sales pipeline. Don’t miss the opportunity to master LinkedIn and supercharge your sales performance!
Key Objectives
• Leveraging LinkedIn to generate leads and build authority
• How to craft engaging LinkedIn posts that attract buyers
• Building a powerful personal brand for sales success
Join us for a one-day intensive training course on Linkedin & Social Selling for Sales Professionals and learn how to leverage the world’ largest professional network to drive leads, build relationships, and close more deals. In this hands-on session, you’ll discover proven strategies to optimise your LinkedIn profile and personal brand, engage prospects effectively, and use social selling techniques to stay ahead of the competition. Whether you’re new to LinkedIn or looking to refine your approach, this course will equip you with actionable insights to transform your sales pipeline. Don’t miss the opportunity to master LinkedIn and supercharge your sales performance!
Key Objectives
• Leveraging LinkedIn to generate leads and build authority
• How to craft engaging LinkedIn posts that attract buyers
• Building a powerful personal brand for sales success
Intro to Brain-Friendly Coaching & Mentoring Skills - 11 June 2025
This one-day course will equip you with proven methods to immediately improve
your ability to guide and support others, enhance your leadership skills, improve
workplace performance and deepen the relationships within a team at work (and at
home!). Through practical exercises, it will help to increase your confidence and
your own personal development too.
3 takeaways from the session:
In this fun, interactive and motivating training day with Rachel Bamber PCC you will
learn key insights from neuroscience, NLP and from her 20+ years success coaching,
mentoring and training others so that you will:
1. Know when to coach and when to be a mentor and how to apply these roles
in transformative conversations
2. Increase your brain-friendly communication skills
3. Help others to learn and develop their thinking – so that yodon’t need to
tell them what to do… and that they love working with you!
your ability to guide and support others, enhance your leadership skills, improve
workplace performance and deepen the relationships within a team at work (and at
home!). Through practical exercises, it will help to increase your confidence and
your own personal development too.
3 takeaways from the session:
In this fun, interactive and motivating training day with Rachel Bamber PCC you will
learn key insights from neuroscience, NLP and from her 20+ years success coaching,
mentoring and training others so that you will:
1. Know when to coach and when to be a mentor and how to apply these roles
in transformative conversations
2. Increase your brain-friendly communication skills
3. Help others to learn and develop their thinking – so that yodon’t need to
tell them what to do… and that they love working with you!
Mastering the Art of Asking Questions for Sales Professionals - 12 June 2025
Unlock the Power of Questions to Drive Sales Success!
Join us for a one-day intensive training course on Mastering the Art of Asking Questions for Sales Professionals and discover how the right questions can transform your sales conversations. Learn how to uncover customer needs, build deeper relationships, and guide prospects toward a buying decision - without feeling pushy. This interactive session will equip you with powerful questioning techniques to enhance your credibility, overcome objections, and close more deals with confidence. Whether you’re a seasoned sales professional or just starting out, this course will give you the skills to ask smarter questions and get better results. Don’t miss this opportunity to elevate your sales game!
Key Objectives
• How to ask high-impact, thought-provoking questions
• Turning prospects into buyers through curiosity
• The ‘Question-Behaviour Effect’ in sales
Join us for a one-day intensive training course on Mastering the Art of Asking Questions for Sales Professionals and discover how the right questions can transform your sales conversations. Learn how to uncover customer needs, build deeper relationships, and guide prospects toward a buying decision - without feeling pushy. This interactive session will equip you with powerful questioning techniques to enhance your credibility, overcome objections, and close more deals with confidence. Whether you’re a seasoned sales professional or just starting out, this course will give you the skills to ask smarter questions and get better results. Don’t miss this opportunity to elevate your sales game!
Key Objectives
• How to ask high-impact, thought-provoking questions
• Turning prospects into buyers through curiosity
• The ‘Question-Behaviour Effect’ in sales
ILM-Recognised Emerging Leaders -
June 2025
This 2-day interactive, experiential workshop has been designed for use with people at any level in organisations. Those who have grasped the fundamental principles of team working and realise that a leader must understand the end goal and keep this in mind at all times. Those who are new to leadership and need to communicate information clearly and concisely and generate others’ commitment to follow instructions and procedures. Split into four modules, we'll look at:
- Introduction to Leadership and Leadership Styles
- Performance Management
- Managing Conflict in the Workplace
- Handling Difficult Conversations
Bullying at Work Act - on demand
This course will be delivered over a half-day and meets the legal requirement for line managers to be trained in the Act. We'll cover the Gibraltar legislation, recent amendments, responsibilities of employers and managers and ways to prevent and address any allegations of bullying or victimisation. This is a very interactive course with a big focus on how to handle challenging conversations.
Affordability in Gaming - upon request
Understand the current regulatory position on affordability and how this might evolve. Understand red flags for affordability. Be aware of what they need to know about customer finances. Have confidence to ask appropriate questions of customers. Have clear understanding of what to do with the information they uncover. Be able to link the work they do in this area to positive business outcomes. Be equipped to balance affordability issues, the prevention of gambling related harm and customer retention. "I really enjoyed the course and it was nice to have the two different tracks. For me it was really helpful, I learned a lot and it was great that it was interactive. I think that's the best way to pick up the information."
Safer Gambling and Player Protection - upon request
The programme includes legal and regulatory requirements including affordability checks, risk management, AML, cyber crime, with identified roles and responsibilities. It also explores the ethics of gaming and gambling including onboarding protocols, player protection, identifying problem gamblers, markers of harm, customer interactions and innovation in safer gambling. The training is interactive and all training material is available to delegates digitally before and after the training for one year through the Digital Chalk platform Day One • How to Prioritise Safer Gambling • The Psychology of the Player • Player Protection - How To Recognise Markers of Harm • Embracing a Culture of Change – Safer Gambling Measures • Problem Gamblers & Pathways To Help Day Two • Compliance – Taking a Risk-Based Approach • Record Keeping, Training & Monitoring • Balancing Compliance, Ethics and Commercial Drivers • Key Roles and Responsibilities • Third Party Risks "Excellently presented and produced, it has given a deeper sense of responsibility to ensure we carry out our duties to the fullest to protect everyone against the negative consequences of gambling and ensuring it remains a pleasant experience for all."
Problem Gambling - upon request
This new one day workshop will focus on current issues unique to the gambling industry as well as the essential knowledge and skills needed to understand the following aspects:
- How to Prioritise Safeguarding
- Science and the Psychology of the Player
- How to Recognise Markers of Harm
- Problem Gamblers and Pathways to Help
- Embracing a Culture of Change
Presenting with Confidence
This one-day course will help you to improve your presentation skills, adding impact to make your presentations memorable. You will leave with some tricks of the trade and increased confidence to enhance your delivery and engage any audience. Designed for individuals who are required to speak in front of others and wish to project a professional image, and develop their skills and confidence. This course is suitable for inexperienced and experienced presenters.
Customer Care
This interactive course will help you to explore the ways you can use your behaviour to help or hinder transactions. This course will give you the skills to deal with your customers excellently and confidently. You will understand the standards your customers expect from you and how to meet those expectations.
Performance Management
Just teaching people how to run an appraisal session isn't really going to address the fact that it's what happens every day that gives the true picture of a person's overall accomplishments and capabilities. Our interactive activities will engage you and encourage you to recognise your team’s achievements and focus on early action to address poor performance.
Time Management
Through a mixture of interactive, practical exercises and self-reflection, we will build on your skills to efficiently and effectively manage your time in a stress-free, well-organised manner.
Effective Communication for Managers
The cornerstone of all business is good communication. At Rock Learning we help people become more effective, more confident and more dynamic communicators. Effective communication makes for effective business.
We like to develop the communication skills people already have and the things they already do well, rather than focusing on what's wrong or what needs to be fixed.
We like to develop the communication skills people already have and the things they already do well, rather than focusing on what's wrong or what needs to be fixed.
Strategic Planning
To excel, leaders and managers need to understand themselves, their personal drivers and the impact these drivers have on their behaviour and performance.
This interactive, experiential workshop explores how to capitalise on opportunities and take a strategic approach that integrates all of the facets of an organisation
This interactive, experiential workshop explores how to capitalise on opportunities and take a strategic approach that integrates all of the facets of an organisation
Handling Difficult Conversations
A line manager's skills can really be tested in a conversation where you have to manage emotions and information in a sensitive way in order to tackle issues before they become entrenched or complicated. Join us to gain confidence in this area and help make the conversations more bearable.
Introduction to Company Administration in Gibraltar
Aimed at those new to the sector, this one day course will cover the role and duties of the Company Secretary; Companies Act; Shareholders; Types of shares; Companies House Filings and all the basics for a general overview .
Contact Us
Want to find out how Rock Learning can help your business and personal development? Click here for more information about our courses, or contact us by phone, email, or the form below.
